Customer Service Analyst

Customer Service
  • Provides prompt, effective, and efficient support to end users with varying technical skill levels.
  • Is responsible for maintenance of end-user hardware and software.
  • Ensures that system hardware, operating systems and other software, and related procedures adhere to organizational values and company technology policies.
  • Investigates, troubleshoots, documents, and resolves hardware and software issues.
  • Creates and maintains support cases to track issue resolution, help identify support trends, and track long-term statistics.
  • Configures end-user software, peripherals, etc. in accordance with existing policies and operational requirements.
  • Repairs and recovers from hardware or software failures; coordinates and communicates with impacted users.
  • Maintains user accounts in G-Suite, Office 365, Active Directory, and other systems as required.
  • Maintains and expands support knowledge base articles.
  • Assists with deployment of software updates.
  • Assists with policy and procedure auditing to improve accuracy and efficiency.

Send us your resume if you have:

  • A bachelor’s degree with a technical major and/or equivalent, proven experience.
  • One or more years of proven helpdesk and/or desktop support experience.
  • Proficiency with G Suite.
  • Proficiency with Microsoft operating system: Windows 10, Windows 8.1, and Windows 7.
  • Proficiency with the Microsoft Office suite.
  • Familiarity with Microsoft Windows Server 2008 and 2012.
  • Familiarity with Mac OS X.
  • Familiarity with hardware and software troubleshooting techniques.
  • A strong ability to understand and interpret technical information and discuss it clearly and effectively, often involving terminology or concepts not familiar to end users.
  • Strong teamwork skills.
  • Excellent attention to detail in written communications.
  • The ability to prioritize tasks and manage time effectively.

In general, the Customer Service Analyst will work regular business hours in a casual office environment.

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